Microsoft Dynamics Customer Service helps you increase brand loyalty and advocacy by providing personalized and contextual interactions across the customer journey, through any channel and from any device. You provide your agents with everything they need to deliver a more personalized, effective standard of service – using tools that are at their fingertips, through a single interface.
It helps understand customers with real time and historical sentiment. Furthermore, it enables agents and supervisors to understand real time and historical customer sentiment across all channels to improve customer service.
Microsoft Dynamics 365 Service Management is designed to support incident-based services called cases. Dynamics 365 also features a knowledge base to provide an area to store instructions, FAQ, and troubleshooting information to previous incidents for future use.
Survey, measure, and act on feedback after every service engagement, by bringing your customer data together with survey insights included with Dynamics 365 Customer Service.