Service & Support
EriZone - Service Management
EriZone’s Service Portal is your tool for managing all types of service processes. The Service Portal helps users and operators with service and support requests, and includes a knowledge base and error tracking. EriZone provides a real-time view of open requests, suspended activities, and services offered to clients along with their SLAs.
EriZone - CMDB
Do you need to manage data from multiple sources? NetEye provides a single platform to archive and administer all of your infrastructure components. If an incident arises, the integrated CMDB allows you to choose the categories and other related information even from within Service Management and EriZone ticketing. What are the advantages for you? More unified processes in the monitoring environment and efficient management of your services.
EriZone - ITIL
EriZone’s Service Portal is your tool for managing all types of service processes. The Service Portal helps users and operators with service and support requests, and provides access to a knowledge base and error tracking. EriZone provides a real-time panorama on open requests, suspended activities, and services offered to clients with the corresponding SLAs. Our Self-Service Portal acts as a single point of contact between clients and the team responsible for delivering services.
NetEye – Service Desk
Centralization across all Service Desk channels: With NetEye and EriZone, incidents and their automated categorization and classification are clearly structured. Your service staff will be able to easily monitor generated tickets at different hierarchical and functional levels - with prioritization according to the impact and urgency of every single request.
AVAILABILITY & CONTROL
Availability & Control - Service Level Management
For a holistic overviewview of your IT, an integrated monitoring and performance management with all company data at a glance is mandatory.
PERFORMANCE & ANALYTICS
Performance data coming from multiple systems and platforms is analyzed quickly and holistically with intuitive and immediate graphical representations.
SECURITY &
GDPR
NetEye offers a privacy-compliant information security quality management to ensure confidentiality, integrity, and availability of your company information.
SERVICE &
SUPPORT
Service processes are critical to business success. Our expertise is based on many years of experience in the ITSM, we deliver enterprise-level service processes for all sized companies.
Facts and figures
400
... companies that monitor their business processes with NetEye
30,000
... service checks performed daily by NetEye
1,125
... active contract agreements
25
... % growth for our IT System Management Division
8.5
... the level of customer satisfaction on a scale of 1 to 10
45
... new appliances deployed in 2017